About Us » Expectations

Our Philosophy of Care is:

• To provide appropriate evidence-based care for our patients.
• A commitment to improve the standard of clinical practice and encourage health promotion.
• To maintain a comfortable and supportive working environment for all the staff.
• To keep a happy team spirit and empathy for patients and staff alike.
• To ensure that communication is always open between patients and staff.

Our responsibility to our patients:

• You will be treated with respect whenever you visit or telephone the clinic.
• You will have a channel to feedback on your care and services.
• You have a right to confidentiality.
• We will offer appointment times for non-urgent consultations.
• Written requests for repeat prescriptions, where agreed by the doctor, will be available for collection in two working days.
• Patients will be treated as individuals and partners in their healthcare, irrespective of their ethnic origin or religious or cultural beliefs.
• We will attend to patients with life threatening conditions first should they present to the clinic.

The Patient's Responsibilities:

 For our team to give you and fellow patients the best possible service, we would ask you to note the following guidelines:

• Provide information necessary for your care
• Follow the doctor's recommended treatment plan
• Show respect and consideration for others
• Keep your phone call brief and avoid calling during the peak morning and late evening time for non-urgent matters.
• Do proceed to the nearest hospital’s Accident and Emergency if you encounter a serious or life-threatening situation.
• We reserve the right to protect our staff from any physical or verbal abuse
• Remember, you are responsible for your own health and the health of your children. We will give you our professional help and advice but need your co-operation to keep you healthy.